We've compiled a list of best practices we believe to be worth reviewing in order to have the best experience:
- Try using headphones or a headset to reduce background noise and improve focus
- Mute yourself when you aren't speaking, so as not to distract from those currently speaking or cause echo
- Use a browser that is up to date. Chrome or a Chromium based applications provide the best user experience
- Verify your browser has access to the Camera and Microphone, then be sure to test before your call:
Mac: Camera Permissions | Microphone Permissions
Windows: Camera and Microphone Privacy
Initial troubleshooting
Many of the most common issues experienced while on a video call can be resolved with a few steps:
- Refresh your browser page
- Try loading the page in a private or incognito window
- Quit/close your current browser and try joining from a different browser
- Close any other applications or tabs that may be controlling access to the camera or microphone
- Sometimes bad browser data can interfere with the user experience. Try clearing your cache and cookies to correct the issue. Instructions for clearing your cache and cookies for supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Opera
Resolving choppy audio or video
There are a number of factors that can contribute to inconsistent quality on a call, like network conditions and computer processing power. Work through the options below to try and improve the experience:
- Try restarting your WiFi router
- Get closer to the router, or connect via ethernet
- If possible, try connecting via another network temporarily (for example a hotspot connection)
- Close any applications or browser tabs that you aren't actively using on the call
- Disable any background video effects or noise reduction.
- Turn off your video while on the call
Blocked Camera & Microphone access
You may have accidentally blocked the meetings permission to use your camera and microphone for the meeting. Or, your browser doesn't have your device permission to utilize the camera and microphone. Follow the recommendations below to correct common problems:
- Check to see if you've accidentally blocked permissions. For Chrome, Edge, and Firefox you can find a camera icon in the address bar. Select it and then allow.
- Safari you can select Safari in the menu bar and then Settings -> Websites then select the camera and microphone options and make sure your website is set to allow