Users can be added to multiple Chat Channels and keeping track of which Chat Channels a user belongs to can be difficult. The best way to get this information is to navigate to the user's profile page where the console displays how many Chat Channels the user belongs to. From this page you can also click through to each individual Chat Channel the user belongs to and see the Channel Summary page for each one.
Here are steps on how to view an individual users profile page.
- Go to Admin > Users.
- Select the 'View' button for the user whose profile page you wish to view.
- Scroll down the page to the 'CHANNELS' section on the left hand side of the profile page.