Closing a channel will remove the channel from the chat interface and chat users but a closed Chat Channel can be reopened i.e. at a later date if needed the chat channel can be reopened if the participants wish to continue the chat.
When a Chat Channel is deleted the action it is permanent and the Chat Channel cannot be restored or re-opened. The channel history will also be lost. Scenarios were a Chat Chanel should be deleted could when a Chat Channel has been created in error or a duplicate Chat Channel needs deleting.
Here are steps on how to close, reopen and delete a Chat Channel.
Close a Chat Channel
- Go to 'Communications' > Chat Channels.
- Press the 'View Details' button for the channel you wish to close.
- In the Actions panel press 'Close Channel'
Reopen a Chat Channel
- Go to 'Communications' > Chat Channels.
- Press the 'View Details' button for the channel you wish to close.
- In the Actions panel press 'Restore Channel'
Delete a Chat Channel
- Go to 'Communications' > Chat Channels.
- Press the 'Delete' button for the channel you wish to close.